Seatback Video on Demand: Why In-Flight Advertising Clicks for Tech Companies

Passengers on a flight—say, United Airlines from San Francisco to Newark or Emirates from Dubai to Seattle—often browse the seatback screen’s on-demand options during downtime. For technology companies—whether you’re an accounting firm with tax software, a cybersecurity outfit, or a CRM provider—that’s an opening: seatback video on demand (SVOD) advertising—interactive video content travelers choose to watch, these are video ads that lead into movies and TV shows—is a sharp tool in the in-flight advertising toolbox. It’s a way to reach a tech-savvy audience mid-flight, when they’re unplugged from the usual noise and open to something new.

At EAM, we’ve handled in-flight advertising for 21 years across over 100 airlines, including JetBlue and Cathay Pacific. SVOD stands out as a practical option for tech marketers—not about blanketing the masses, but about connecting with the right people in a focused setting. If you’re a marketer digging into in-flight advertising or curious about its costs, here’s how SVOD works for technology companies, what it delivers, and what to weigh before diving in.

The In-Flight Opportunity for Tech Companies

Your goal is to put your product—say, a CRM platform like Salesforce, a cybersecurity tool from CrowdStrike, or an accounting solution like QuickBooks—in front of early adopters and decision-makers. Passengers on airlines like American Airlines or Air France, flying short hops or long international routes, often match that profile. Many are road warriors—professionals traveling monthly to conferences or client meetings—who lean on tech to stay productive. A 2023 Airlines for America report shows 70% of flyers engage with seatback content, with flights ranging from 3 hours on JetBlue’s East Coast runs to 14 on Emirates’ long-hauls. SVOD slots your video into that in-flight advertising mix, ready when they choose to watch.

Who’s on these flights? Globally, 4.5 billion passengers flew in 2023 (IATA), with frequent flyers often earning over $100K—your target for premium tools or subscriptions, from accounting suites to secure VPNs. Another 40% are business travelers, the ones who greenlight SaaS platforms or hardware upgrades, whether they’re on United Airlines to Chicago for a trade show or British Airways to London for a pitch. In-flight advertising makes sense here: they’re a captive audience, cut off from distractions like email or social media, giving your message room to land.

Contrast that with other channels. Online ads fight ad blockers and short attention spans. Airport screens get quick glances, not focus. SVOD, as part of in-flight advertising, offers a quieter space—Nielsen’s 2022 data pegs recall at 70–80%, double what outdoor ads achieve. For tech companies, it’s a chance to connect with innovators in transit, from Boston on JetBlue to Hong Kong on Cathay Pacific.

What SVOD Brings to the Table

SVOD isn’t just a looping ad—it’s content passengers pick, which shifts how in-flight advertising works. Here’s what that looks like:

- Opt-In Engagement: On United Airlines or Emirates, travelers browse SVOD menus like a streaming app. Your 30-second demo—maybe a CRM workflow, a cybersecurity dashboard, or an accounting tool’s ease—catches their eye before a movie kicks in. Add a QR code or link, and they can explore it via in-flight Wi-Fi, now on 70% of flights (Gogo data).

- Route Relevance: Route targeting’s limited—Southwest Airlines is the only one offering it. For others like British Airways or Air France, it’s broader placement, though you can still choose flights likely to carry tech-heavy passengers, like SFO to Newark on American Airlines.

- Longer Exposure: A 5-hour JetBlue flight or a 12-hour Cathay Pacific leg gives your video time to sit there, not just flash past.

- Future Potential: By 2025, SVOD might tap passenger data—first-class could see enterprise CRMs, economy might get consumer-grade accounting apps. It’s not widespread yet, but it’s a trend in in-flight advertising worth watching.

Why It Matches Your Goals

Tech companies—from cybersecurity firms like Norton to CRM providers like HubSpot—thrive on demos and early awareness, not just quick sales. SVOD fits that within in-flight advertising:

- Show, Don’t Tell: Video’s your medium—83% of tech buyers value demos for decisions (TechTarget). SVOD’s HD, sound-on setup on Emirates or United Airlines lets you highlight what matters, whether it’s a secure login or a streamlined ledger, right before they settle into a show.

- Early Adopter Reach: You’re after influencers and testers—like road warriors heading to CES or client syncs—not the masses. A clip with a trial link builds interest without pushing hard. In-flight’s a natural fit: they’re already relying on tech to work remotely, from CRMs to cyber defenses.

- Global Scope: With billions flying—British Airways across Europe, Cathay Pacific in Asia—SVOD hits tech travelers worldwide, wherever they’re headed.

Digital ads get lost in clutter. Airport signs lack depth. SVOD’s narrower reach—say, a United Airlines flight to Newark—brings precision instead.

How to Approach SVOD: A Marketer’s Guide

If in-flight advertising like SVOD’s on your radar, here’s what to consider, based on our experience:

- Keep It Sharp: 15–30 seconds—demo a feature or app, like a cybersecurity alert or CRM integration, keep text readable on screens like JetBlue’s. Start with a stat: “80% of users save time with this.”

- Add a Next Step: A QR code or URL (e.g., “tryitnow.com”) links to a trial or signup. Wi-Fi on American Airlines or Emirates makes it straightforward.

- Time It: Q1/Q3 business flights on Air France or holiday runs on British Airways hit decision-makers and testers—like road warriors heading to monthly conferences—when they’re flying most.

- Test First: Start with a Southwest route if you want targeting, or a broader run on Cathay Pacific—see what sticks, then scale.

Watch out for: tiny fonts (unreadable on United’s screens), no call-to-action (missed chance), or red-eyes (passengers sleep through it). We’ve seen these patterns in in-flight advertising—it’s about timing and clarity.

Where EAM Fits In

We’ve placed ads with airlines like JetBlue and Emirates for over two decades, getting them where they’ll land best. With SVOD, we handle the logistics—picking flights, timing slots, setting it up right. Southwest offers route targeting; for others like American Airlines or Air France, it’s broader but still focused—whether for accounting firms or cybersecurity tools. It’s about knowing the system and managing in-flight advertising costs for you, without guesswork.

The Practical Side: Costs and Limits

SVOD has its trade-offs, and in-flight advertising costs vary. Total spend ranges $15K–$250K, depending on airline, flights, and duration—larger carriers like United, American, British Airways, Air France, Cathay Pacific, Emirates, or JetBlue run $70K–$250K. Budget airlines like Spirit often skip screens, so you’re on premium fleets—80% of United Airlines’ planes will have new screens by 2025, per their plans. Southwest offers route targeting; others don’t yet. A million airport impressions might get 10% recall; 100K SVOD views on Emirates can hit 80%. It’s less about volume and more about who’s watching—especially those road warriors you need to reach, from CRM users to cybersecurity leads.

Wrapping Up

SVOD reaches tech-savvy travelers where they’re engaged—choosing your video on a British Airways flight or browsing on JetBlue, right before their movie starts. It’s not the widest tool in in-flight advertising, but it’s sharp, with billions flying yearly and screens improving on airlines like American Airlines and United. For technology companies—be it accounting firms like Xero, cybersecurity players like Palo Alto Networks, or CRM giants like Zendesk—it’s a way to demo your edge to an audience that gets it—like business travelers jetting off to client meetings or conferences—when they’re ready to pay attention. Want to explore in-flight advertising costs or how it fits your plan? Reach out at www.theairport.org/contact—we’re here to break it down.